All Paddleboard orders (that are going to the UK, excluding islands) will be sent by DPD. We work with them as they offer an incredible tracking service, letting you know exactly when they'll be delivering your board to within 15 minutes. Watch the video below at the bottom of the page to see how you'll be able to keep track of your order's progress.
Items ordered before 1pm will be dispatched on the same working day where possible.
Items ordered after 1pm will be dispatched the next day.
For delivery times for items that are marked as 'available for back order' in the checkout please Contact Us
All orders over £30 - FREE shipping, orders under £30 fixed rate shipping - £2.50
UK Small packages will be shipped with the Royal Mail 1st Class
UK Larger orders (over 2kg or large dimensions) will be shipped with DPD on a next day trackable service
Working days exclude Saturday, Sunday and Bank Holiday Mondays, if you require a Saturday delivery please contact us.
All orders over £60 - FREE*, orders under £60 - fixed rate shipping - £4.50
Shipping will be either by Royal Mail or DPD International depending on the size of the item.
* Free to Europe covers most areas, there are some islands, Cyprus etc that have very high shipping costs, we reserve the right to request additional payment when this accors, eg a £75 Paddle will cost about £35 to ship. If you are concereded about shipping costs please email us with the item(s) you would like and we can let you know any extra charges, we also have trouble shipping some items to Gibraltar as for some reason a box that cost £35 to ship to Spain, jumps to £150 so we look to delivery into Spain if you near the border or work with you on additional shipping costs as we are able to claim the VAT back to help cover this
All orders over £100 - FREE*, orders under £100 - fixed rate shipping - £6.50
VAT Refunds - In order to offer free shipping to non-EU countries on all orders over £100 we use the VAT to help towards the high shipping costs. Depending on where you live and the value of your order, you may be entitled to a partial VAT refund on your order if you live outside of the EU. Please contact us with details of what you'd like to order and your shipping address, we will get a custom shipping quote and work out if you are due a further VAT refund.
*Unfortunately some lower cost items that are bulky in size may carry a extra charge for shipping, but this will be communicated with you before shipping. For example a board will cost us around £170 to ship outside the EU and in most cased this will be covered by the VAT, as the boards retail for around £700, but if we have some clearance deals and the board is around £400 the VAT in that sale would only cover half the shipping, as a independent business this is not a loss we could cover, so a help towards shipping of £40 to £50 maybe be asked for.
Worldwide shipping costs vary on a daily basis, as do the cost of seats on a plane and to remain as competitive as possible we like to get quotes for each individual order.
Extended Christmas Returns, all purchases made between 21st November and 24th December 2019 will be covered by our extended returns policy, where the date of the returns starts on 25th December (virtual purchase date)
If for any reason the item you receive is faulty or you are unhappy with it, please email or call us as soon as possible to see what is the best course of action to take and return the item in question within 10 days of purchase. If you are required to return the item it must be in original condition in the packaging.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Unit 7 Pottery Business Park
65-67 Ringwood Road
Please inculde your name and order number when returning a item so that you return can be sorted quickly and efficiently.
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